South West Healthcare

Mental health services. In my time there has been only 1 decent clinician. They have no time for you because they have to many consumers for one person. It's usually triage or the medication team help the most. But your clinician is not there for you and no time for a talk when you are in a crisis

I have spent 6 hours with out seeing a doctor. Doctor was further 2hours behind.

It’s absolutely baffling that I’m writing this review over two years after my initial visit, but I cannot let the appalling experience go unspoken any longer. I visited this facility in September 2022, and I am still shocked at the horrendous level of care and complete lack of professionalism I experienced. I have never been treated so badly in my life, and it’s clear that this hospital fails to meet even the most basic standards of patient care. Let me start by saying, the emergency room experience was a nightmare from the very beginning. I arrived at 7pm, already in pain and discomfort, expecting to be treated with at least some basic level of respect and urgency. What I got instead was complete neglect. I sat there for five hours, not a single person checked on me, and no one seemed to care at all. I finally got seen at 12am, five hours after my arrival, which is already completely unacceptable. I was eventually taken to the plaster cast room, I had to limp over 200 meters to get there, barely able to walk. You would think that a hospital, of all places, would assist someone in my condition, but no. Not a soul offered to help. I finally made it to the room, where they decided to take my blood pressure. It was slightly elevated, which was no surprise given the stress and the fact that I’d had to struggle just to get there. But no one seemed interested in addressing it. Instead, they sent me off for an X-ray, where the nurse’s attitude was nothing short of appalling. She rolled her eyes, sighed loudly, and was rude throughout the entire process. Not once did she acknowledge me in a professional manner. After the X-ray, she didn’t even direct me on how to get back to the emergency waiting room, as there was a much easier and shorter way to get there which didn't involve me walking through the emergency department. It was actually another staff member who had stopped me, seeing that I was struggling and limping in the wrong direction. Is this the level of care we’re to expect from a medical facility? Returning to the emergency waiting room, I was left sitting for another 45 minutes. before I was called back to the plaster cast room, where I was supposed to get my X-ray results. By this point, I was beyond frustrated, and I waited there until 3:30 am to finally get the results. The utter lack of urgency and care was mind-boggling. After all the waiting, walking, and frustration, I asked the nurse if she could take my blood pressure again. Since it had been elevated earlier, and after hours of rest, I thought it was only reasonable to check if it had returned to normal. After all, I hadn’t had to limp 200 meters to get to a room. But her response? “If you want that done, go and see your GP.” This is the level of disrespect I was shown no care. As a hospital, these staff members are meant to have taken the Hippocratic Oath, a solemn promise to uphold the principles of care and compassion for every patient. But based on my experience, it's painfully clear that the staff here have no regard for this oath. The medical staff are meant to care for people, show empathy, and maintain a level of professionalism—none of which I saw during my visit. Instead, I was met with rudeness, disregard, and a lack of basic human decency. The Hippocratic Oath wasn’t just ignored, it was completely thrown out the window. These medical professionals are clearly not fulfilling their duty to protect and care for patients. This is a hospital where people are supposed to receive care and compassion, but instead, I was subjected to rudeness, neglect, and outright disrespect. The staff should be ashamed of how they treated me, and I have absolutely no idea how they continue to function in a healthcare environment with this kind of attitude. I am disgusted by how I was treated during my visit. It’s clear that the hospital staff do not uphold the basic standards of care that every patient deserves. I would never, under any circumstances, recommend this hospital to anyone.

I engaged with the " Hope" team at South West Healthcare in Warrnambool and received the highest level of care. Chantelle, Claudia and Cora, were approachable, understanding and very professional throughout my 12 week engagement. They've given me my life back.