South West Healthcare

Amazing for kids, staff is very well trained and professional me personally got treated here and couldn’t ask for a better treatment got the best hospital award from me!

This hospital is useless. 6 weeks ago I was in emergency with a suspected broken ankle. Upon arrival, the lady at the front took all my details, and said to me once I showed her my ankle that “I’m not dying” and sent me to the waiting room. After 45 minutes I was sent to get an X-ray which wasn’t too bad. After the X-ray, I was made to wait 7 hours for any other news. I wasn’t offered and ice, Panadol or any sort of pain killers. Wasn’t given advice on how to rest my ankle whilst I’d be waiting or anything. Once I was called in to see the doctor. He stood in the door way to speak to me, didn’t even enter the room, and didn’t even look at my ankle. He deemed that my ankle wasn’t broken, and told me to try and walk on it, and put weight on it as quickly as I could, to ensure a fast recovery. Which I trusted this advice at the time. Also told me a moon boot wouldn’t be necessary, or tape or braces for sport either. Two days later, the swelling was still pretty bad, and I couldn’t walk on it. So I went to a physio and had to get an MRI. Just to find out my ankle was broken, and torn in two places. I was told the advice from the hospital was completely wrong and dangerous, and that I was lucky I didn’t listen to it, as I probably would’ve needed surgery! Joke of a place.

Despite being busy, the emergency room staff were friendly, focused and very caring. I expected a super long wait so was happy that I was able to see a doctor within an hour and felt well looked after.