Active Medical Supplies Pty Ltd

The doctor was very good, and I was satisfied with the medical care provided. However, my experience with the reception and booking process was disappointing. Despite having an appointment and checking in with the receptionist, I waited more than 50 minutes for my daughter to be seen. I was told the doctor was running late, but I noticed that three other patients were called in before us. It appeared that my booking had not been placed correctly in the queue. When I raised this concern, the receptionist was not empathetic and simply stated that it was “the system,” rather than trying to assist or explain the situation. With children, long waiting times can be very challenging, and a more understanding and supportive approach would have made a big difference. I believe the booking system needs to be more efficient, and front desk staff should be more mindful and empathetic when dealing with parents and children. While working it's very hard to accommodate.

Thank you Monika! First visit and I was a little nervous but seeing your big warm smile as you welcomed me into the room settled my nerves completely. Great service and very knowledgeable. Thank you again.

I’ve been visiting Active Medical since 2019, and the care and professionalism have always been excellent. Dr. Shamama is truly amazing, kind, attentive, and highly professional. I highly recommend this clinic!

Had a terrible experience at Active Medical. Dr(?*) Mohamed was completely impersonal and rude to me. He did not help whatsoever, saying he would not be able to give me a prescription or even tell me what it is WITHOUT asking any questions. For context - I have a spotty red rash thats been spreading. He says that it does not look like it is getting worse, I told him it has spread & he said it doesn’t matter. He did not make any eye contact and was speaking very loudly, almost shouting, while typing with one finger ?? It was just completely unprofessional and unhelpful, he did not have a single care for me & did not show compassion.

Visited today and had a disappointing experience. The receptionist was quite cold and unwelcoming no greeting, just a dismissive interaction, which made me feel more anxious walking in. Wait time was about 20 minutes, which was fine, but the consultation felt rushed and I didn’t receive much guidance for my ear issue.