Barone Pharmacy Woodcroft

Bit of a hit & miss they don't make you feel welcome... kind of service where they do their job but there is no warmth or friendliness... i wouldn't rush to go there as they make you feel quite uneasy at times. NO other pharmacy pushes me for so many questions when buying a simple over the counter medicine- this invasion of privacy makes me very hesitant to shop there its uncalled for !! ( having worked in pharmacy for 14years of my life i know what needs to be asked & what dosnt ) ALSO ive just dicovered they dont answer emails!!.. ive sent 2 now on a product enquiry - no reply..... not sure why im suprised...

I have been going to this pharmacy for the last two years, service was never much, but it sufficient. Today, went down to get some documents signed. Went in at 8:30am, to get there before they got busy, was told they only had one pharmacist and asked me to return around midday. Went in at midday, was asked to return in 20 mins, then at the 20 min mark, was told to come back in 10. Waited in the store for the further 10 mins. And was told to return in another 10 mins. The pharmacist was busy, but then I had one document to sign. No one asked how many documents I had, what needed done, just got palmed off. Again, I get being too busy to help a long term customer out. After all, I wasn’t paying to get it signed. But in that case, just say you can’t do it. That would have been poor customer service. But wasting someone’s time is just plain rude. In the hour I ended up spending there, I could have gone to another pharmacy or the police station and gotten this done. It shows how little they care, both for the person standing around their pharmacy and for their own reputation. I will not be shopping there again.

The team at Barone are what you would consider ‘amazing’. When they heard that a student of mine may be going to her formal without her hair or makeup being done, they jumped at the opportunity to help and support such a worthy young lady. The team were so supportive and at no point said that they were owed anything in return. It is so hard to find businesses that are happy to help those in need, but Barone Pharmacy Woodcroft is certainly one! Thanks guys :)

I have been a customer of barone for very many year. The staff are always friendly and ready to assist to your every need. With such a wide variety of stock there is nothing I can’t get at the store. Recently I had my covid booster. I did not feel a thing. The pharmacist was amazing. Thanks barone Woodcroft ❤️

I normally don't write negative comment to a service provider. However my experience with the Barone Pharmacy in WoodCroft is very disappointing and irritating. First they don't even apologised if they make a mistake. This happen when i went to purchase some medication but they included a medication that i don't need at that time so i asked politely the staff to remove the medication from the purchase. Unfortunately the staff who served me did not advise the pharmacy system of this changes. So when i came back later after a week to purchase this particular medication the pharmacist told me she could not issue the medication as ive already been issued this medication just barely a week. Politely i told her that maybe she should check the system and the other staff about the unrecorded changes as it maybe related to the cancelled purchase. Instead of being considerate she said nah she could not issue me the medication as I've already has one so i should go home and look for the medication that i 'misplaced'. I was a bit annoyed but i kept my wit and remain polite not raising my voice. Went home found the empty box so i brought it back to the chemist shop, she had a look a she found out one of the staff made the mistake- Did she apologised no she did not still same arrogant person. Did the chemist who served me later on apologised - nope non of them - so I let it go and treat this 'as water under the bridge'. Now inconsiderate - i went to purchase another medication from the same chemist shop. The Pharmacist told me she could not issues another medication as there is new Government rule of Prescription limit. She told me the new rule came out in June barely two month after the GP made the script in April. The annoying part of this is they gave me my supposed to be final medication on Sept which mean the pharmacist knew about this when they issued the last medication. My medication is heavily controlled and it requires the Pharmacist to check their system to ensure that we all follow the rule. My medication is very important and i cannot afford to missed a dosages - I have Major Depressive disorder with psychosis and this pharmacist knew the risk. Did she apologised - Nope same all not an ounce of customer courtesy. I understand that dealing day to day with customer is not easy but once you realised you made a mistake a simple sorry or apology goes long way to reduce conflict stress. All this time i show courtesy and respect but is these staff of this Pharmacy show any - nope. In fairness there are some staff in fact two sales staff and male pharmacist is more considerate unfortunately they are not always there to serve, so most of the time its the arrogant and inconsiderate that you end up dealing with. I been with other Pharmacist and all of them show empathy to their customer unfortunately i cannot say the same with this Pharmacist shop which i think should be the case if your serving people with major illnesses. From this point in time I am moving to a new Pharmacist even if i have to drive a bit further. P.S I hoping i don't need to mark any star however the review site need at least one star. Just as follow up in regards to this review - After i've submitted this review, the pharmacy contacted me to apologised for the previous negative experiences. I spoke to the Pharmacist about that negative experience and I would say he did listen with consideration and understanding. After that meeting the other Pharmacist called me back and apologise for that bad experience. So in fairness i would say that despite of that experience i would be happy to support their business again as they are willing to correct and amend those mistake. Im changing this review to five star for attending this issues accordingly.