Bestchance Child Family Care

DO NOT SEND YOUR CHIlD HERE. I was walking at the park with my toddler Two ladies in front of me had seven children between them and only two prams. The smallest of the two were holding hands. I had asked them how old. The ladies said 2.5 and 19 months. The children were screamed at several times to keep holding hands. The large woman kept yanking all these children around and yelling at them while having a gossip with the other carer. None of the children were happy. When they finally got to the playground the kids ran off to play and one red-haired girl with glasses about four years old was just sitting down crying the whole time for her mum. The carers didn't even look at her go over to her or try to comfort her. That's when I realised they were not her family so I asked who they were and one lady said we are a family daycare called "best chance"...then after being at the park for probably three minutes they left abruptly. Let me tell you this is not giving your children a best chance. These women don't care about your children. They are old and have no more energy. And it's obvious all the kids hate it. Yelling, pulling and forcing children to hold hands is not okay. This walk was over 20 minutes on a hot day and not once did any child have some water. It is neglect to leave a child beside herself crying and completely ignore her. These two women should not he aloud to work with kids. I'm considering called CPS This all happened on wurrajuri walk in Blackburn South.

I went with my 1 year old (at noble park centre) for orientation as I intend to entoll him for day care services. My experience was very disappointing, when i left the room my baby started crying and i was watching through glass window that there was one carer who was taking good care of my child then she went on her break and later 2 carers were not putting any effort to calm him down. I went into room and later my child was happy n playing , it was lunch time of all the kids, they seated every child in the room and start feeding them except my baby, it was such a discouraging feeling that they can not provide him one slice of bread and satisfy a parent that his child is in good hands. I will give them another chance on monday and see if they can satisfy me. Very disappointing service & effort.

If I could give a zero star rating, I will do it with no doubt. My daughter was enrolled at Bestchance Glen Waverley since 6 months old (from Jan 2017). Compared to other centres, Bestchance Glen stands out with their fancy facilities. We thought we found the best for our daughter. Time proved we were too stupid too naive. During her two years’ time at Bestchance, we have experienced several unhappy occasions and my daughter was injured quite a few times. We have been thinking of moving to a different childcare centre many times, but due to the difficulty of finding a full time childcare placement, we have been on the waiting list for a long time on 4 different childcare centres. Every time I raised concerns to either the centre director Helen or the staffs, the feedback would be so negative, they always defending they are so professional and how much they care the kids. I must say, Helen, she is a hypocritical person with little empathy or ethics. Don’t be fooled by her smile! The whole team would be much better under a different person’s management. On 22/01/2019, I received a call from Bestchance asked me to pick up my daughter as she injured her head. When I arrived only to find that my daughter was so weak with a big wound on her forehead (picture attached). I was heartbroken, I understand kids could fall and get hurt sometimes, but I didn’t pay the money to get my daughter hurt like this! I was told by Joanne Miller the assistant manager that my daughter was tripped over by a bag on floor and fell onto the concrete edge of window stool. When I intended to leave and drive my daughter to hospital, Nirosha the room leader asked me to sign the incident report. I refused as I need to rush to hospital, they didn’t call the ambulance at 3:45pm for this kind of head injury! The next day I went back to Bestchance to pick up the incident report and try to find out why my daughter was injured so badly. Helen and I had a very unpleasant conversation. I cannot feel any sincerity in her apology. All she emphasized was that “we did our best; kids can sometimes get hurt, bad luck”. This terrible person said:” compared to the number of days your daughter is ok with us, the number of injuries she had are small”. How dare you say this Helen, are you incapable of shame? How many times of injuries would make you feel satisfied? Helen further changed the incident description to “my daughter wasn’t tripped by the bag, she was carrying the bag, and walking but fell onto the edge of window”. When I asked for a copy of incident report, she refused and told me the report is not ready. Seriously, your staff asked me to sign the report yesterday and now you telling me the report is not ready? I stopped sending my daughter back to this place, I feel so guilty to my daughter that I didn’t make the decision earlier. For all parents, please stay away from this place, at least not when Helen still in charge of this place. Really don’t want any other kids suffer what my daughter been through.

This centre has been good in the past. I had very good experience with my 1st child but not anymore. The quality has dropped very badly, and some staff have very poor language skills. Basically, they can’t speak correct English. Some staff have no passion for the job, they don’t know how to welcome a child. Bastchance should try and rotate the staff between the centres and have more diversity in staffing.

I actually graduated from here when I was in grade 4, sometime around 2009ish. If my mum didn't drive me here every morning I would not be where I am right now. Currently working at my dream job as a mechanic after graduating year 12 in 2019. There were so many skills that I got from here and wouldn't of found elsewhere. If Diana is still there, thank you so much for helping me throughout the time I was there. I still reminisce about my time there today. Only fond memories from this place.