Domayne Bedding Fortitude Valley

My wife and I order a leather lounge and outdoor table setting - a large purchase. The delivery guys dropped off the table and it was broken. We contacted customer support and detailed the issue. The table was replaced in under 3 weeks and the delivery manager personally rang us to apologise. All-in-all the customer service was very good. Deducted one star because the original table arrived damaged.

Couldn't be happier with the furniture we bought and also the sales and after-sales service. We had a slight issue with some latches on a buffet and Domayne handled it professionally and promptly. Compared with Nick Scali (whose after-sales service was very poor), we would always recommend Domayne.

Furniture on their floor are nice, and the ladies at the shop were helpful. However, the bed we bought - supposed to be come in small pieces and needs to be assembled, was not small pieces and the delivery guy refused to brought it down to bedroom with some excuses. If we knew it is so bulky we wouldn't buy it. It's now sitting in the living room and we have to think about what to do. This delivery incident brought down our review from 5 star to 2.

Always underwhelming! We try to avoid going to Domayne but sometimes they have pretty nice, if overpriced products. However, every time we feel that the staff are either downright rude or simply miserable and disinterested in you as a customer. We always come away with a unpleasant feeling about the whole transaction. After the last experience we will definitely give others our business first!

I would highly recommend Steve in particular and the team at Domayne when purchasing a bed. His knowledge, attitude and willingness to help me has been second to none. I found them to be very accommodating and client focused when assisting me arrange a complicated delivery. When Steve was not available his colleagues were still able to help me seamlessly. Being in customer service myself I can really appreciate excellent service and that's exactly what you'll get from Domayne at Fortitude Valley.