Domayne Bedding Fortitude Valley

First off, it's on the other side of the road. The shopping centre is split into two. Either side of Wickham St. Also, Hardly Normal and Domayne are both the one shop upstairs of the Homemakers Centre in the Valley. Stock is limited and did not have the beds we wanted. We still knew what we wanted and bought nearly $5000 of beds but were told no returns as we did not actually try out the beds. But they didn't have the beds to try and would not get them in for us to try. And buy today as the sale finishes today. Round and round in circles. Very poor customer service and quality. Lucky for the bed manufacturer that we were fairly confident of their manufacturing quality as opposed to the retailer service and support.

Recently purchased the Trentham bed from Domayne. Waited nearly 9 weeks to be made but very happy with the end result. Looks amazing! Steve very helpful with information in store and over the phone. Delivery went smoothly and drivers were friendly, polite and phoned on arrival. Will happily buy from Domayne again.

Really happy with our experience at domayne. Thank you to Joyce for all your assistance. We purchased a bed mattress and all new bedding and had this all delivered 2 days later! We are super happy with the quality of everything. We decided we had second thoughts on our new pillow choice and wanted a lower profile pillow. I rang domayne the next day after delivery and informed them of our concern and they allowed us to exchange our pillows for more suitable ones! Our overall experience at domayne was amazing! Thank you to all the ladies that assisted us! Very happy 😄

Unfortunately I had to change my review. I have been having issues with the aveiro recliner lounge and I have paid so much money for them. When it first arrived it had the sloping seat which was replaced at there cost. But know it’s done the same thing and clicks and clacks while opening and closing. Not only that the recliner likes to stop out of nowhere and not work for hours and then starts working again the next morning. So the recliner seat stays open all night. There is no help from them and now want me to pay for technicians. I will have to unfortunately go to fair trading and they won’t accept responsibility there to, so eventually court. This is a lot of work just for a lounge but unfortunately while there is still dishonest companies like this, that is what needs to be done. Or they’ll keep robbing you on cheap furniture for expensive prices.

Terrible - still haven't received goods. Ordered an outdoor furniture set in early October due for delivery at the end of October (at the time of ordering). Delivery has been delayed repeatedly and now as at mid January the next estimated delivery time will be February (however likely that may be!). Domayne is blaming the supplier of the goods, so I would strongly suggest discontinuing with this supplier as from what we have been told, they keep sending ships to Australia and not one of them has docked in 3 months!! Due to the fact that Christmas was spent on camping/makeshift chairs Domayne is still refusing to provide any discount to the full advertised price of the furniture (other than free delivery and assembly that was already agreed upon at the time of purchase). Apparently (according to the outdoor salesman), they would rather cancel the order than discount as they would lose money. Who knew such as large Australian company was selling their goods at cost price and not making a profit! Customer service has been extremely poor throughout the transaction, the first two months it was soley our responsibility to call the store and keep following up on the order. Everytime you call you get someone at a computer screen telling you it's coming in next week (always next week!). From experience you need to push further and don't take this on face value, as when you push to speak to someone else, they give more detail on the time frame (which turns out to be four weeks not next week until you are likely to receive your goods). I understand that global logistic networks have been effected in the last six months but I still feel it is highly unreasonable that it takes four months to receive furniture, that at the time of purchasing was advised was due for shipment in the next few weeks. Additionally, if Domayne has such a poor supplier network, they should be compensating customers for the poor service they are providing.