Inspiro

First impression not that good. I took 1/2 off work to come and the podiatrist didn't want to see me because I was 10 minutes late. Not my fault I went in the opposite clinic just across the road simply because I didn't have the address and I google it. When I being sitting for over 15 minutes in the wrong clinic I realized that was not the right place and call straight away to let the doctor known I will be there in 2 min. Well my appointment was canceled even if I showed up! Not so good for the first appointment and first impression. Doctors are always late in general for 1 time that I was 10 minutes late and I called straight away as soon as I realized the mistake ...My appointment was canceled anyway. Normally on the msg reminder reception always put the time date and address. Didn't received any address so the mistake was coming from them. I work in the health system too and we always try to accommodate our patients, especially if was a genuine mistake. Booked for next week let's see if things change. For now you get this review because I wasted 1/2 day of my work for nothing.

The prthotics i had made didnt last 2 days.... cant wait to hear how they try to sting me for another appt fee to go back and get this rectified. Considering I lose out on time at work to go to the appt 🙄 *funny ive been in contact and am waiting on you to get back in touch as ive been advised it was escalated to management

I’ve used the physiotherapist services and the dental and I couldn’t speak more highly of the therapists and dentist I’ve seen. Specially Dr. Adina, she is the absolute best!! They were all caring and understanding. They got to know me which helped with my treatments and appointments. Best of all, great service that’s affordable for those on the lower income scale.

Unfortunately really disappointed. As an Aboriginal Australian I struggle with my teeth due to genetics and can’t keep affording mainstream dentistry so i came here. Right off the bat i was turned off because I went in on a Thursday night for a filling, was told sure come down we can do it, then the dentist says sorry we don’t do fillings on Thursday nights but we can do a clean for you. Whatever, got the clean, worst clean I’ve ever had in my life. Brushing my teeth with a cotton ball would’ve done a better job. She went over them quickly for 5 minutes and sent me home with a referral for an xray. I decided a few weeks ago that I would go back during the day for a filling. I called up and asked if i could book in for a filling and she said sorry you have to go on the waiting list. I said i have already done my time!! I was originally told that once i had waited then that was done, dont ever have to wait again. She said you can only get in quick if its hurting so i told her it was - i lied. She booked me in. Fast forward a few days and something came up at work. I couldnt make my dentist appointment so i called a few days ahead to reschedule. The lady on the phone was so unbelievably rude. I get it, its a free dentist and you deal with people from a low income background. This does not mean we are all human trash. She basically told me that I have to work around them and if i want to reschedule i have to talk to the triage nurse again. Mind you, i never spoke to a triage nurse in the first place. What an absolute joke of a place, i have now started paying for bupa extras cover just so i never have to come back here. I’m hoping there is someone i can speak to about this, I’m so disappointed but can you really expect better from the government?

My experience at Inspiro Lilydale was really nice. I felt welcome and received the help I needed. The receptionist and the dental staff were all friendly and helpful. The dentist was very professional and a lovely person and the appointment was very successful. I have more dental work to be done there and I have confidence as I go forward with the dentists care plan. Thank you for looking after me so well.