Moira Limited

I'm a support coordinator for NDIS participants - I'm in contact with MOIRA because participants use them. Most people have used Moira because they were initially using them to manage their ISPs and MOIRA was fantastic managing that. The transition to the NDIS has been difficult. There have been unpaid bills which has meant some people are worried about losing services. ISPs were more flexible and the NDIS packages are more rigid which isn't easy to navigate. Getting answers from MOIRA is much better when a key contact is given. When one hasn't been provided, it's been difficult to get answers.

We are a provider who support many children and young people who have a disability, some of whom use MOIRA for their Plan Management Services. We find MOIRA easy to work with to support families, they have fantastic communication both with us and the families we support, chase up invoices, will contact us if they have queries, and pay invoices within a short timeframe. The staff at MOIRA are always friendly, personable, easy to speak with, and the interests of the people they support are the core focus of their work.

I'm a guardian for 2 individuals. I've found Moira to be exceptional, I've found them very easy to talk to, and I highly recommend using them. They check if people are being charged under the right NDIS rates and will check the funding the individuals have. I think they should have more power to investigate and ensure services have been carried out and people aren't being exploited - there needs to be more Moira's!

I advocate for my grandson who is 19y.o. and has autism, an Intellectual Disability and is non verbal - he's a participant of the NDIA. When the NDIA put together his plan, we decided to have financial intermediary/plan management. Being new to all this, we didn't know who to choose - I had a friend who had used them and she recommended them. I don't use any accounting software and the process Moira has works well for me. I've found them very approachable - we haven't had any problems, but if I did, I would feel comfortable ringing. They also don't hesitate to contact me - I was late in signing off payments on one occasion and they contacted me to remind me. Having them around takes a lot stress of us, particularly when service providers are sending through lots of invoices.

I use Moira plan management and they've been wonderful if i've ever had a problem, I can give them a call. They are very approachable and friendly. There have been times when I've not been sure what's happened with the portal and they've had a look and fixed it for me. I wouldn't ever hesitate to call them if I needed anything.