Moira Limited

I used MOIRA for my son for Plan Management. If I have any problems I can call them up, because I don't understand NDIS very well yet. They answer my questions about statements which is really good. The best part about them is they answer the phone and I don't have to leave a message. If they can't answer my question, they'll find an answer and call me back when it's good for me. They also keep an eye on things, and if they don't look right they'll contact people to find out any issues. All the staff are so helpful, and delightful to deal with. They make things so much easier.

We have previously used Moira back when my partner had an ISP – now we're using them for NDIS. They've been fantastic. They're really responsive if I ever have any questions and concerns. Even when I've called without leaving a voicemail, they called me back just to make sure everything was OK. If we've had issues with setting things up they've been able to fix it then and there. It's been exceptional service.

I've been using Moira for about 3 years. I've found all the staff I've had contact with very helpful. Sometimes I've called without knowing too much details about what I've needed and they've been able to understand and clarify it for me. They're very knowledgeable and have even been able to explain some of the rationale as to why things are the way they are. Their response has been very quick and at times they've emailed me while I'm still on the phone with them. Whether it's a yes/no answer or something more detailed, they've been able to help. Their manner is always pleasant. They're efficient and organised. It's been a good experience.

I was referred to Moira after my son had been allocated an NDIS package in June. It was my first experience of having support and I was learning about the NDIS and was all unknown. I had a Support Coordinator from Moira at the time and they also managed the account for my son. Moira are now concentrating on the plan management. The Support Coordinator had been fantastic and she referred me on to another organisation. I couldn't speak more highly of the support I had from them. Since continuing on with Moira for the accounting aspect, it has been very good. I don't have any face-to-face, but I have never had any problem. If i've had to call up they've been more than understating, they have been very courteous and helpful, Everything has been very smooth.

Whenever I incur a cost, Moira sends me a message and asks me to call them. The message used to be short, however now they are sending two pages of information which is too much. When I told them, they don't think it's responsibility to change it. Otherwise they are quite good.