Oncall Group Australia Pty Ltd

Scam alert ⚠️. They employ staff in which they refer as animal friendly, but they do not support their client with transportation of their pets to appointments and do not even want to touch them. Complaints have been made but not addressed. Clients have missed their medical appointments due to excuses and lack of communication. They do bare minimum for their participants

Don’t ever work with this company most unless and unprofessional NDIS company in Australia. They don’t care about staff or the clients. If you call them you get put on hold for a long time and then they give you a worker who doesn’t even know your clients information. The staff don’t even know what is happening most of the time. I have been hung up on in the past when dealing with them. All the staff have no idea what they are doing or about their clients. Some staff members are absolutely disgusting

I have used other support coordinators in the past for my two sons, however ONCALL support coordination is the best so far. Anh in particular listens to my boys needs, is professional in her approach, proactive and quick to respond to my messages. Highly recommended.

Our family has been supported by OnCall since 2017, even before we became involved with NDIS. The support workers are well trained, have been very helpful to our daughter, who continues to make good progress under their care.

NEVER engage this company to care for a loved one with a disability. We are disgusted with the condition we found our loved one was in during our most recent visits to our loved one. Some staff members have been so appalling that we were on the verge of calling police during one visit. These people do not communicate with family members of the person requiring care, some staff have verbally abused our loved one, whilst in care, withheld food from our loved one whilst in care. never recommend to use their service. the support workers never on time. when we call them it take ages to respond the call. its not reliable. the can't provide enough support worker for you. their stuff don't help with disable client if they can't talk or not good with English, they disrespect your loved one and just sit there and do nothing and charge money. I called them to change time, they confirmed but the stuff are still late and no show up and they just fill in their timesheet and get money. so unprofessional and disrespectful . the stuff are very rude. they don't do anything I could go on. Please find a company that will provide properly trained & qualified carers, who understand cultural sensitives & can communicate effectively in English, if that is the language spoken by the individual needing care support. We will be investigating avenues of action to ensure full accountability on the part of this agency.