Sixth Eastway Unit Trust

Hope Aged Care, please do your research and don't simply accept everything you're told during the admission process. In my experience, the promises made do not reflect the reality. Hope Aged Care appears to be more focused on the financial side of the business than on providing the standard of care residents deserve, particularly in the memory support ward. There are ongoing concerns about chronic understaffing, poor-quality food, and the overall cleanliness of the facility. The saddest part is that the PCAs and many of the nurses are the ones who face the frustration and anger of families. They work hard under difficult conditions, but their hands are often tied because they don't have the staffing or resources they need to provide the level of care residents deserve. Unfortunately, raising concerns with management has, in my experience, achieved very little. Rather than addressing the issues, it feels as though complaints are ignored or placed in the "too hard" basket. Families deserve honesty and transparency when choosing an aged care facility for someone they love. I encourage anyone considering Hope Aged Care to ask questions, visit at different times of the day, and make an informed decision based on what they see for themselves.

Before deciding to place your loved one at Hope Aged Care, please read this. I am deeply concerned about the quality of food being served to residents on Level 1 and the way meal times are managed. The standard of the food is poor, but even more concerning is how meals are served to residents who are unable to feed themselves. Many residents are left sitting with their meals in front of them for 15 to 20 minutes while waiting for a Personal Care Assistant (PCA) to become available to assist them. By the time they receive help, their food is often cold. This situation appears to be the result of inadequate staffing levels during meal times. Every resident deserves to be treated with dignity, to receive nutritious meals, and to be assisted promptly when they are unable to eat independently. Families trust aged care providers to ensure their loved ones are well cared for. Leaving vulnerable residents waiting to be fed is unacceptable and raises serious concerns about the standard of care being provided on Level 1. I hope these concerns are taken seriously and that improvements are made to staffing levels and meal service so residents receive the care, respect, and dignity they deserve.

Very disappointed with care.

Haven't been to the facility for a while to visit my aunty.I must say I was really impressed with the food what a improvement.

Fantastic caring family run business that puts the residents needs ahead of the need to save on the necessities for quality of life. Great staff and approachable management. Highly recommended A++++