Active Mobility Systems Pty Ltd

Unfortunately I have to post another very poor review about the service that Active Mobility offers. The right footrest on my father's Centro Glider has come off and despite repeated emails and calls, nothing has happened for TWO weeks, and still no communication to say when it will be fixed. It is a course of great discomfort for my father and dangerous. This is unacceptable. One week after my poor review below I am happy to say that Angie has been fantastic in helping me sort out my father's wheelchair problem and he is now very happy. Angie has been the most helpful person I have spoken to at Active Mobility and has a customer centric approach to her job. Slow and poor service. Renting an electric wheelchair on behalf of my father that frequently breaks down and is not serviced for days leaving him (89 years old) unable to move from his room in his nursing home. The wheelchair collapsed with him in it which could have injured him and a number of others but fortunately didn't. Active Mobility did not offer any options other than to fix the chair, which they did but that was the 4th time it broke down 6 months. Poor quality product and service.

Good service but sneaky billing. Billed one time as a Metro call out fee then later as a regional call out fee with a substantial increase. Difficult to get warranty issues sorted on equipment too. I recommend getting the purchase to have a fixed price call out fee and quote on the annual service at the time of quoting.

Bought a walker for my mother, shipped fast. Made to last years and I know she wont be needing another, looks like even I will be able to use it when i get older haha. The seat on it is comfortable, its very stable and can even be used on lawn due to the wheel size which is great for when she wants to garden. The walker is very, very sturdy so will never tip. The basket is very roomy will easily fit her purse and more. Well worth the investment and peace of mind for loved ones. 10/10 company and products.

As a service provider I want to express my appreciation for the fantastic promotional umbrella I received on Friday. After attending a meeting with Zetty she presented me with the umbrella and not 20 mins later was stuck with a client in a down pour. My extreme gratitude that I was able to save us both with the umbrella we were gifted. We have always appreciated the well thought out gifts from Active Mobility, your promotional products are well thought out, useful and well made and always seem to hit the mark! Thankyou active mobility and zetty for always thinking of us and being so responsive.

Thanks team, the customised modification to my client's Glide Centro power wheelchair is perfect. I appreciate the extra effort it requires, to find a solution when it has to be custom-made. It makes such a difference to his safety when he is moving on and off the powerchair. Thanks so much Darryl, job well done.