Active Mobility Systems Pty Ltd

Please becareful, they installed a ceiling hoist for $17k was told they will draw a power line made it sound easy, in quotation they wrote by another party I assumed another party or electrician from their department however I ended up with $17K hoist not working had to arrange my own electrician

variety of products. good service and lovely staff.

We are from NZ and hired equipment for a holiday in Sydney recently. I was able to easily organise what equipment I needed before we arrived. Email communication by Active Mobility was always prompt and friendly. Their delivery and collection service was very efficient. All in all, over and above service with a special mention to Pocholo and Nikoleta. I would definitely use them again and highly recommend them to others.

I recently visited the showroom with a client. He was having difficulty with his new walker. The first two staff we dealt with were courteous and helpful. Then a man in a senior position came to deal with the situation. This man was very rude and abruptly told my client that he was the problem not the walker. I was in shock my client felt belittled and attacked. I doubt they will return to this establishment. I certainly will not be recommending them to anyone.

Our initial dealings in purchasing a power wheelchair from Active Mobility were great, we had a dedicated contact who was knowledgeable, kept us informed with the progress, & followed through to the delivery, how to use the chair safely, and post-delivery check ins. In early February this year, accessories for the wheelchair were ordered. Active Mobility advised that full payment for these accessories was required prior to the order being made, this payment was made on the same day as it was requested. It has now been 4 months since full payment, we still await these accessories. In this period there has been multiple follow up emails regarding the order status which initially were responded to. However, the replies then became non-existent. At the end of May, following further phone calls to Active Mobility, we were advised that a different Active Mobility resource would be fitting the parts that week, however, they would not provide a date or time of this appointment. Unfortunately, our original contact had to take leave, however we were never advised that they were not available and an alternate assigned to our case. Monday, June 2, we emailed this new Active Mobility resource to respond in 3 business days with a locked in date for this appointment. Once again, still no response. The communication from Active Mobility on this order has been extremely poor and there is no excuse for this. Although, our initial contact had to unfortunately take leave, the Active Mobility Support team was included in all email correspondence and therefore should have taken accountability for delivering the fully paid for goods and ensuring customer communications. These wheelchair accessories were ordered to make life a little easier for the chair user. It’s very disappointing that the customer has had to write this review in hope that the fully paid for products will be supplied and fitted.