Domayne Bedding Fortitude Valley

Terrible service! Rude and totally complacent with our order (Main contact Travis). We are still waiting on delivery of our outdoor table setting months after the promised delivery date ("I promise you will have you table before Christmas" - Store manager). When we call the store to ask for information we were told "You are not our customer" & "We are doing you a favor by checking on your order". After complaining about the service we were threatened with having our order canceled, being told "We will have no problems selling this to another customer". I suggest steering well clear of Doymane! If you do make a purchase from them, take all that is promised as false. Also do not complain as they could cancel your order for making a fuss.

Worst customer service experience ever - if I could leave zero stars, I would. We spent a small fortune on furniture last year, including x6 dining room chairs. We have barely sat on these chairs, but they are falling apart. We have contacted Domayne multiple times (which was like pulling teeth, I might add), and the best they could do - when not blatantly ignoring us - was to offer an exchange for one of the chairs. We don't want replacements, as they'll very likely fall apart too. We simply want our money back, but it seems Domayne are unwilling to entertain this. They are just hoping that if they ignore us long enough we'll go away. Woeful. Absolutely woeful.

Purchased a Christmas Tree online, mistakenly the wrong one was sent. Was put through to Tracey from customer service who was able to exchange for the correct tree the next day. Tracey was great to deal with!

Great products, zero stars for customer service. Bought a couch from this shop and was told it was in stock in their Sydney warehouse, delivery time 2 weeks. We're more than 5 weeks later now and still no signs of getting the couch delivered. I have called the shop a couple times now and was told I would get a call back to get an update. Of course, no one has called me back. Very disappointing. Seems that the sales commission has been paid and follow up costumer service is an after thought.

Variety range of items. Great customer service from Thomas, salesperson. Gave us a couple of solutions to make a decision. However, when he was talking to his manager (he introduced her to us in whispering - I will ask my great manager), she spoke pretty rude to him like telling off her children. - Do not say like that to customer, you should check to the factory, You did not say like this to me .... It was not loud but we can still hear and see as we were in close distance. 1 Star minus due to her attitude. Customer (I personally) does not want to hear or see this bad scene.