Moira Limited

They are managing our invoices for my son. I have nothing but nice things to say about them. Amongst all the people in the NDIS, they are the best helper you can have. From the start, they were very helpful, they had a great understanding of all the codes and giving the information I've needed. The people there are wonderful.

During the NDIS process, I heard people talk about Moira. I did a bit of a search and thought they would meet our needs. I contacted them, they were very friendly and the process was very straight forward to start. They now process our accounts. It's a fairly streamline process and we had no issues. I then got a few calls from some services where accounts hadn't been processed so I contacted them with a bit of a concern, and they were very prompt in responding and sorting it out. After I discussed it with them, within the day I had a call from a supervisor who sorted it out and they quickly got the funds through. I'm pleased with where we're at with them – it certainly makes our job easier. I'll keep giving them feedback because they respond, which is good.

No stars should be given or deserved. Moira have failed to pay invoices for over 2 months and then claim they didnt recieve them when my accounting package gives a time and date stamp of when the invoice is recieved. So dishonest and operate out of greed rather than providing a quality service. Shame! Should be deregistered.

We use MOIRA to manage our NDIS Plan. They pay all of our invoices, but they also add an extra layer of customer service listening to and caring about what we really want. Colour is really important to us – it brings so much joy and has such great meaning to us every day. More than anything we really wanted to get mobility aids that were bright and colourful too. We were told by our first provider that all we could get were standard black, grey, or white – which was really disappointing. I then found a walker and wheelchair on a random outing that were bright, sparkly and amazing! MOIRA Plan Management worked with us to setup the new organisation as a vendor, and help us to purchase the item through the NDIS funding we had. It was so great! And it all took less than a month. Whenever I call they answer, and it doesn't matter who I talk to because they have great systems to capture our information so everyone is able to help us out. I've never had any problems with invoices or payments. They've helped us set up other services too like property maintenance and homecare, which has been integral in supporting us. Having them manage all the invoices and payments for us is so helpful. All we do is send the invoices through and they check-up to see if it's been paid, and check in with the providers for us. It's such a new thing for us to have to do, and having one less task to have to worry about is fantastic. Its such a relief for our family.

Moira is the most ineffective Plan Management agency around. As a Registered Service Provider, we have waited for well over 65 days to have invoices paid and this is a common occurrence. As a small provider, we are almost at the point of refusing new clients who want to use Moira PM as their FI because we can't keep the cash flow going while Moira holds up paying invoices.