Moira Limited

Moira declined to pay for a piece of equipment that one of my client's had been approved & funded for. The person I work alongside didn't get it and couldn't leave the hospital. They're awful and we're leaving them.

Hard to imagine a worse provider - I've been utterly disgusted with my experiences. Trying to organise invoices to get paid, each week was told 'yep, I can see the invoice, it will be paid next week', next week came and went, called up again: 'what invoice? We never received an invoice'. Seems like they're more likely to delete an invoice than pay it - I've never encountered an organisation that has been repeatedly...well, it only looks like dishonesty at this point. Looks like I'm not the only one with that specific issue. Seen service provision stop because Moira have taken months to pay invoices, kept breaking promises about the payment status, and just completely ignore emails. 1 star is too high. Utterly appalling.

My Rating = ZERO This is the worst Plan Manager - I.M.O. Very hopeless at explaining anything. Bills paid very late, or not at all. Chase them up all the time. Spoke in a defensive way to me, treat me like I did something wrong? Refuse to discuss account. No monthly statement as promised in Service Agreemt. No welcome pack as promised. No Explanation of things.

I've been with MOIRA for years, they support me to manage the finances for my child. I find them excellent. They have the best services and they go above and beyond their role to satisfy the needs of participants. They also source information and work out NDIS stuff where they have to. When they say they'll ring back, they always do. They're so efficient. I know a lot of them by name now, and have been able to develop some really good rapport. They introduce themselves when they speak to you, and tell you what's going on before they launch into questions. They'll check out anything that doesn't seem quite right – and let me know. Such good customer service. They're going through some changes recently as they've had a massive influx of customers, and brand new systems, and there have been some delays – but they've manged it all beautifully. The long term has been really good. They've helped us navigate a range of difficulties like service providers over-charging us, or charging for things they shouldn't. They're constantly reliable, a quality service provider, have great integrity, and it makes me really confident in their services.

The NDIS finance team have been superb in making sure that our invoices are paid. Some hickups at the start that turned out to be a problem with the Plan not Moira. I recommend them to others looking for invoicing support.